Best Practice for PCMH Onboarding
- James Young
- Mar 27
- 1 min read
What if your onboarding process was your staff's first line of care—and, by extension, your patients?
In today’s competitive and culturally complex healthcare environment, onboarding is no longer just administrative. It is a foundational tool for establishing trust, advancing health equity, and aligning every team member with the mission of human-centered, culturally responsive care.
We created the following short video outlining best onboarding practices in Patient-Centered Medical Homes (PCMHs) serving diverse communities. It highlights:
🔹 How to infuse cultural competence from day one
🔹 The connection between onboarding and patient experience
🔹 What high-performing medical homes are doing differently
➡️ If you're involved in PCMH leadership, quality improvement, culturally competent care, or staff development, I encourage you to watch and share your thoughts.
How is your organization using onboarding to build trust and performance simultaneously?
Whether you’re leading a PCMH transformation or refining your existing model, these onboarding strategies are essential for achieving sustainable impact in today’s healthcare economy.
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